“Our Tyro EFTPOS machines are mounted to the cradles in the wall, located very conveniently next to our windows,” he says. Ledovsky’s research into technology solutions for quick and easy payments brought him to Tyro. “From a psychology point of view as a customer, making a payment for your purchase is not the most positive experience so, as a retailer, we want to make this as seamless as possible.” “We’re at the level of seven million transactions per year,” says Ledovsky. This is where technology of payment systems come into their own.
“And our food is coming out of the best accelerated cooking ovens.”įor customers, Muzz Buzz is all about convenience and speed of service. “Our hot drink processing is based on the best technology in coffee making, we have the best espresso machines in the stores,” says Ledovsky. In terms of the direct product, technology drives quality in Muzz Buzz’s food and drink offering. He explains how this is the case for every element of business. “We like to think about ourselves as a high-tech business,” says Ledovsky, who has worked for Muzz Buzz in the CIO role for 10 years. “In the Perth metropolitan area someone saying ‘Are you getting a Muzz Buzz?’ means ‘Are you getting a take-away coffee?’” The technology behind Muzz Buzz’s success “Muzz Buzz has become a neologism meaning coffee on the go,” says Ledovsky.
So ubiquitous has Muzz Buzz become in the two decades since, it’s become part of the local lingo. “It was an American concept for Western Australia, which back then was a region of predominant tea culture,” says Ledovsky. At that time, drive-through coffee was a new idea. Their colours are purple and green, their favourite letter is ‘Z’, their architecture is inspired by a coffee cup, and their vibe is fast and fun.Įven if you don’t drink coffee, there’s a lot to like about the approach Muzz Buzz has taken since opening their first shop in 2001. If you live in Perth or regional Western Australia, you’ll likely know Muzz Buzz, a network of drive-through coffee shops. Fast and accurate cashless payments is a must-have and fully integrated payment solutions are the absolute best for Muzz Buzz, the business behind many Western Australians’ daily caffeine hit. Great quality coffee made quickly and delivered to your car during your commute is even better.
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